Dispute Resolution Policy
Cambridge College Online is committed to addressing student concerns fairly, promptly, and confidentially. This policy outlines the steps for raising and resolving academic or administrative disputes.
Step 1 — Informal Resolution
Where possible, raise your concern directly with the instructor or staff member involved within 10 business days of the issue. Most concerns are resolved at this stage.
Step 2 — Formal Complaint
If informal resolution is not possible, submit a written complaint to the Director at contact@cambridgecollegeonline.com, including your name, student ID, program, and a description of the issue and desired resolution. We will respond within 10 business days.
Step 3 — External Review
If you remain dissatisfied with the college's decision, you may escalate the matter to the Private Training Institutions Branch (PTIB) of British Columbia. PTIB contact details are available at privatetraininginstitutions.gov.bc.ca.
This document is a working draft of Cambridge College Online's PTIB-compliant policy. For the canonical, signed version, please contact contact@cambridgecollegeonline.com.
Last reviewed: May 26, 2026